Airbnb Contact Numbers world wide

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Airbnb Contact Numbers world wide

Please let us know in comment  if any number is incorrect or missing.

Airbnb is one of the top accommodation booking sites.

With its rapidly-growing customer base, it’s important that users can contact a support team quickly and reliably. Airbnb employs a full-time staff dedicated to answering customer questions and concerns.

In this guide, we’ll cover the best ways to contact Airbnb (as a guest).

I’ll show you how to call Airbnb (based on your location), how to message/email from within your account, how the live chat support bot works, how to contact a host directly (via phone or email), how to contact the Resolution Center, and how to contact emergency support.

Contacting Airbnb is pretty simple, especially after you’ve created a user account. If you have an issue with paying, booking or staying in an Airbnb, just contact the support team through the other  methods we covered

The Best Way To Contact Airbnb

The best way to contact Airbnb is through its Help Center.

As a guest, this is where you’ll receive support and find information about various topics. Hosts and companies can also receive help with their listings and accounts here. Make sure you’re logged in first, so the information shown in the Help Center is tailored to your existing bookings.

Airbnb’s Help Center

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How To Call Airbnb By Phone
(For Customer Service Support Help)
Calling Airbnb’s support team is the best option if you have an urgent, time-sensitive matter.

Airbnb has country-specific phone numbers depending on your location. The hotline can assist with various issues, from booking to technical support. In my experience, calls have typically begun with 5-15 minutes of wait time before I was able to speak to someone directly. In my research, it seems Airbnb doesn’t provide all its international numbers on one page, so I compiled this list myself.

 

*If you’re low on time, you can request a call back during your call.

How To Message/Email Airbnb
(For Customer Service Support Help)
Messaging Airbnb is best for matters that aren’t time-sensitive.

Airbnb doesn’t publicly provide a support email address to contact. Instead, text support is conducted though the website or app (after you’ve signed in). To message Airbnb, click your account icon in the upper-right corner, then select “Messages” from the drop-down menu.

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You’ll be directed to your inbox, where you can converse with Airbnb’s support bot.

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Airbnb’s Live Chat Support Bot
The chat bot assists with common customer service issues and usually responds within minutes. In my experience, the human support team (via phone) is much better at comprehending customer issues than the bot. Hopefully Airbnb can improve its bot’s abilities going forward.

How To Contact Your Host Directly
After you book, you can call or message your host directly (host and guest contact information is hidden prior to booking). To find your host’s contact information, click your Account icon in the upper-right corner, then select “Trips” from the drop-down menu.

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Then, click on your upcoming reservation.

On the reservation page, click “Call host” or “Message host”. By clicking “Call host”, your host’s phone number will appear on the following page. By clicking “Message host”, you’ll begin a text conversation with your host (in your account inbox).

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What If Your Host Doesn’t Respond?
If your host is unresponsive for 24 hours after you’ve tried to call or message them, notify Airbnb’s Help Center. Airbnb may take the case into their hands. The site has policies that penalize or ban hosts who are poor/evasive communicators.

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How To Contact The Resolution Center
Ideally, guests and hosts are able to resolve their conflicts mutually.

If you and your host are unable to reach an agreement on something, file a claim in the Resolution Center. The Resolution Center helps with issues regarding payments, refunds, security deposits, complaints and more. In my experience, I’ve always received responses from the Resolution Center within 24 to 72 hours.

*As a guest, it’s a good idea to keep a trail of text communication with your host (via Airbnb, SMS, WhatsApp, email, etc.) in case a dispute arises.

How To Contact Emergency Support
If you need help regarding an emergency, you can message Airbnb through the Help Center or Neighbors page – both are 24/7 and work globally. Consider contacting local law enforcement authorities as well, if warranted. From my research, it seems Airbnb doesn’t publicly provide an emergency hotline phone number for its guests.

Extenuating Circumstances vs. Personal Emergencies
Airbnb’s “extenuating circumstances” cover events that affect large groups of people, such as natural disasters (fires, hurricanes, etc.), government-imposed travel restrictions, visa policy changes or violent outbreaks. If an issue like this occurs in your destination, you’re likely eligible for a full or partial refund if you cancel your booking.

Extenuating circumstances don’t include personal emergencies like illnesses, injuries or family emergencies. If you cancel a booking due to a personal emergency, you won’t be entitled to a refund. To learn about how refunds work on Airbnb (including extenuating circumstances), read this guide.

To read Airbnb’s Extenuating Circumstances Policy, click here.

Other Helpful Contact Info:
Contact Airbnb Through Social Media
Airbnb’s Help Twitter account (@AirbnbHelp) tweets about topics that may affect guests and hosts. This is a way to stay informed about issues in real-time. You can also connect with Airbnb through Facebook or Instagram.

Airbnb’s Trust & Safety Page
Airbnb’s Trust & Safety page outlines how the company ensures safe experiences by protecting guests from scams, unqualified hosts, and more. Browse that page (including the FAQ at the bottom) to learn more. To learn all about safety on Airbnb, read our Airbnb Safety Guide.

Airbnb Corporate Headquarters & Office Locations:
Headquarters Phone Number: +1 855-424-7262

Headquarters Address: 888 Brannan Street, San Francisco, CA 94103

Airbnb has many global offices, including in Singapore, Berlin, Seoul, Moscow, São Paulo and Beijing. The European headquarters is in Dublin, Ireland.

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Conclusion
Hopefully you found this guide helpful.

 

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